Refund policy

REFUND POLICY

EXCHANGES/REFUNDS: 

If 7 days have gone by since your order was delivered, we cannot offer you a refund or exchange. This is noted on the packing slip that is sent with every order. All order issues must be reported within 3 days. 

If the item has been damaged during shipping this will have to be notified within 3 days of receiving the product. All exchanges must be in as new condition, unopened.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds: (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*PLEASE NOTE: A 20% Restocking Fee will be deducted from your total refund amount and the shipping cost will not be refunded. 

Late or missing refunds: (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@beautifulbrowsandlashes.us.

* PLEASE NOTE: The original shipping cost paid will not be refunded.

Sale Items: (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

NON-RETURNABLE PRODUCT:

The following types of product are not accepted for return:

• Un-sellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or damaged.

• Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.

• Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.

• Make-up, Make-up brushes, combs, brushes, and eyelash extensions: All sales are final.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.